Privacy
This page explains what happens to the details you give us when you pre-order a SCHIST tile or contact us. We follow the Privacy Act 2020.
Who we are
SCHIST is a small business in Cromwell, Central Otago, making 3D-printed topographic tiles. SCHIST is a trading name of Coalition Limited, a company registered in New Zealand (company number 9345855, NZBN 9429052874758). When this page says "we", it means SCHIST and Coalition Limited. Coalition Limited collects and holds your information, in Cromwell, New Zealand. Our privacy officer can be reached at hello@schistile.nz.
What we collect
If you pre-order a tile, we keep your full name, email address, phone number if you give it, your delivery address, the design you chose, your invoice number and amounts, and the date. You pay by bank transfer, or by card on the payment page of Stripe, our card payment provider. Your full card number goes straight to Stripe and we never see it; Stripe tells us the payment went through and shows us limited details such as the card type and its last four digits. Stripe may process it outside New Zealand.
If you sign in to Your orders, our database provider keeps your email address as your sign-in, with the time you last signed in. When you ask for a sign-in code, it emails one to you; that's the only reason it emails you. There's no password. Signing in shows you only the orders placed with that email address.
You don't have to give us these details, but without your name and email, and a delivery address if we're posting it, we can't take your pre-order, send your invoices or post your tile.
Why we collect it
Only to make, invoice and deliver your order and to contact you about it, including the email we send when you place a pre-order, confirming it with your invoice. We won't use your details for anything else, and we never sell or share them, except with the services named on this page that we need to run the shop.
If we ever send news or marketing emails, it will only be to people who've agreed to get them. Every one will say it's from SCHIST (Coalition Limited), have a working unsubscribe link, and you can also reply "stop". We action unsubscribes within 5 working days, usually the same day.
Where it's stored
Pre-orders and sign-ins are held by our database provider, Supabase, on servers in Sydney, Australia. Australian privacy law gives protections comparable to New Zealand's. The website can only add orders; nobody visiting the site can read them, except that a signed-in customer can read their own orders.
The email confirming your pre-order is sent through Resend, our email provider, which processes it in the United States. Resend receives what that email needs: your name, email address, delivery address if we're posting it, your design and the order amounts.
How long we keep it
We keep order and invoice details for 7 years, as New Zealand tax law requires.
Cookies and what the website stores
The site doesn't use advertising or tracking cookies. The first time you visit, it asks before it stores anything that isn't needed for the site to work, and "Essential only" is as easy to choose as "Allow".
Always on, because the site needs them: your cookie choice (kept for 12 months, then we ask again); your sign-in to Your orders, until you sign out; and the chat's conversation, which your browser forgets when you close the tab. These stay in your browser and aren't used to track you.
Only if you choose "Allow": Cloudflare Web Analytics counts visits (see below); your Custom colours are remembered on this device; and Google's sign-in button loads by itself on Your orders, which sets a Google cookie. Without "Allow", the Google button loads only when you choose to sign in with Google.
Fonts load from Google Fonts, so Google sees your device's internet address, as with any website that uses them; they don't set cookies. The 3D viewer's code comes from this website itself.
If you use the Ask SCHIST chat, what you type goes through our small Cloudflare service to Anthropic, in the United States, so its AI model Claude can answer from this website's information. Anthropic doesn't use it to train its models, and keeps it only for a limited time, longer only where it needs to for safety checks or the law. We don't keep the chat or see it unless you send it to us with the Email us button, and your browser forgets it when you close the tab. Please don't type payment details or anything private into the chat.
If you allow it, the site counts visits with Cloudflare Web Analytics. It doesn't use cookies or follow you to other sites: it records which pages are viewed, the site you came from and your browser type, not who you are.
Your rights
You can ask us what we hold about you, ask us to correct it, or ask us to delete it at any time. Email hello@schistile.nz (or reply to any email from us) and we'll do it within 20 working days, usually much sooner. That includes deleting your sign-in, though we keep order and invoice details for 7 years as tax law requires.
If you're not happy with how we've handled your information, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
See also our terms and returns and faults.