Returns and faults
Your rights under the Consumer Guarantees Act 1993 come first. Nothing on this page takes them away.
If something's wrong
Every tile should arrive in one piece, match what you ordered, and hang or stand as described. If it doesn't, we'll put it right.
- Faulty, broken or damaged in the post: we'll repair it, reprint it or refund you. If the fault is serious, you choose which.
- Not what you ordered (wrong place, wrong colours, wrong heights): we'll reprint it to your order or refund you.
- We pay the postage to send it back and to send a replacement.
Message us as soon as you can after it arrives (within a week is ideal, but your rights don't end then), with your order number and a photo of the problem. Keep the packaging until it's sorted.
Custom orders
A custom tile is printed for you: your choice of colours, colour-change heights or anything else we've set up only for your order. Because nobody else can use it, custom tiles can't be returned for a change of mind. They're covered in full if they're faulty, damaged or not what you ordered.
Before we print, we confirm your order: the place, colours and heights. Please check it. We print exactly what's confirmed.
Changed your mind?
For a standard tile (one of the set colourways, no custom choices), you can return it within 14 days of it arriving if it's unused, undamaged and in its original packaging, with its card. You pay the return postage. We refund the price of the tile within 10 working days of getting it back. The original shipping cost isn't refunded. Change-of-mind returns aren't something the law requires: they're our own offer, on top of your rights.
Refunds
Refunds go back to the way you paid.
Prices
Prices are in New Zealand dollars and include GST (GST no. 101-576-418). Shipping is a flat $12 NZD to any address in the world, added when the balance is due. Any customs duties or import taxes in your country are yours to pay. Collecting from Cromwell, NZ, has no shipping charge.
Pre-orders
A pre-order holds your tile with a 50% deposit, and the balance is paid in one payment. You get a tax invoice for the deposit straight away. We post your tile within 4 weeks of the deposit clearing. Once your tile is made, we invoice the balance plus $12 shipping, and you pay it in one payment before we post. If you cancel before we start printing, or if we can't deliver, the deposit is refunded in full. Once printing has started, a custom tile can't be cancelled for a change of mind.
Looking after your tile
Tiles are printed in PLA, which can soften from about 55 °C. Damage from heat (a sunny windowsill, a heater, a parked car), a fall from a wall that wasn't hung as described, or misuse isn't a fault. A tile is a decorative piece for adults: not a toy, and not for food.
Contact
Email hello@schistile.nz, or reply to any email you've had from us. Include your invoice or order number.
SCHIST is a trading name of Coalition Limited, a company registered in New Zealand (company number 9345855, NZBN 9429052874758). See also our privacy page and terms.